SHIPPING + RETURNS

Shipping Costs

 Order Amount Shipping Cost
Up to $25.00 $8.50
$25.01-$75.00 $10.50
$75.01-$125.00 $12.50
Over $125.00 FREE shipping 

 

Transit 

We ship UPS ground for all orders delivered to the contiguous 48 states. Delivery time is usually between 3-7 business days depending on your geographic location. Shipments made to Alaska and Hawaii will be shipped using USPS. For overnight or expedited shipping inquiries, please contact us at (800) 445-6653 or info@molehollowcandles.com.

Returns 

While we hope you love our candles, we know that sometimes orders just aren't a fit. We accept returns on all unused product purchased on our website within 30 days of shipment. All candles must be unused and in original condition (no packaging removed, cut wicks, etc.).

Please include a copy of your receipt in the package and return product to us using the carrier of your choice. Returns should be addressed to: Mole Hollow Candles, 208 Charlton Rd. (P.O. Box 223), Sturbridge MA 01566. Items sold through any of our retailers should be returned to the store at which they were purchased in accordance with their return policy.

Damaged or defective items

If you receive damaged candles, please call Customer Service at (800) 445-6653 immediately upon receiving your order. We will work with you to ensure that you receive a satisfactory replacement.

Sales Tax 

Massachusetts sales tax (6.25%) is collected for all orders shipping within the state.